Overview
Customer Service Rep Jobs in Burlington, MA at The Planet Group
Title: Customer Service Rep
Company: The Planet Group
Location: Burlington, MA
The Customer Service Rep will assist customers by resolving inquiries via phone/email, troubleshooting digital access issues, and providing specialized support for law school materials like study aids and casebooks.
Responsibilities
- Customer Support: Responding promptly to inquiries from students, professors, and librarians via email, phone, or chat.
- Technical Support: Assisting with access to digital platforms and navigating e-books.
- Order Fulfillment: Assisting with orders, returns, and access code issues for legal textbooks, and study aids.
- Relationship Management: Building relationships with faculty to support classroom needs and adoption of materials.
- Issue Resolution: Identifying and solving issues related to digital access, shipment, or product content.
Qualifications
- Communication Skills: Strong written and verbal communication skills.
- Technical Proficiency: NetSuite is required and also proficient with Microsoft Office (Word, Excel).
- Attention to Detail: High attention to detail for managing orders and customer inquiries.
- Knowledge: Background in, or familiarity with, the legal academic market (law school, legal education) is preferred
- Pay range is $25-30/hr.
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