Overview
Customer Service Representative Jobs in Fort Worth, TX at Rotor Clip
Title: Customer Service Representative
Company: Rotor Clip
Location: Fort Worth, TX
Customer Service Representative
We are looking for a motivated and detail-oriented Customer Service Representative to join the Rotor Clip team. In this role, you will serve as a primary point of contact for our valued customers, ensuring an outstanding experience through every interaction — from initial inquiry to order fulfillment and beyond.
KEY RESPONSIBILITIES
- Serve as a primary customer contact, handling incoming calls and inquiries from prospective and existing customers with the utmost responsiveness and professionalism.
- Respond to customer inquiries regarding order status, pricing, delivery, shipment status, defects, and other account details via both written and verbal communication.
- Process and enter all orders accurately and in a timely manner, including placing orders, requests for quotes, sample requests, and material return authorizations.
- Maintain all customer account data within the ERP and CRM systems; input information, issue credits, and manage literature requests.
- Determine the fastest and most effective way to address customer requests; troubleshoot common product or service issues and coordinate with appropriate departments to resolve them.
- Coordinate and facilitate communication between Customer, Manufacturing, and Sales teams.
- Review past due order files and expedite shipments as applicable.
- Complete supporting paperwork and data entry as required.
- Provide backup support to other Customer Service team members as needed.
- Proactively establish and maintain effective working relationships with all support departments.
- Maintain flexibility and adaptability to meet changing job requirements.
REQUIREMENTS
- Proficiency in Microsoft Outlook, Excel, and Word.
- Ability to multitask, stay organized, and manage a high volume of calls and/or emails daily.
- Willingness and ability to be flexible and adapt to evolving responsibilities.
- Experience working in a fast-paced, team-oriented environment.
SKILLS & COMPETENCIES
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking skills.
- Exceptional organizational skills and attention to detail.
- Outstanding interpersonal and customer service skills.
- Ability to function effectively in a high-paced and at times stressful environment.
Rotor Clip Company is an Equal Opportunity Employer.
