Overview
Customer Service Representative Jobs in Houston, TX at The Bexar Company
Title: Customer Service Representative
Company: The Bexar Company
Location: Houston, TX
Job Summary
We are seeking a Customer Service Representative to join a growing manufacturer of custom-engineered solutions. This is more than a traditional customer service position—it's an opportunity to build a long-term career with a company that believes in promoting from within and developing future leaders. Every employee begins by learning the business from the ground up, gaining exposure to engineering, operations, manufacturing, and technical sales.
The company partners with organizations ranging from small manufacturers to large international businesses, delivering customized motion control solutions for unique engineering challenges. If you're a motivated professional who enjoys problem-solving, building relationships, and working in a collaborative technical environment, this is an excellent opportunity to grow your career.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, orders, and project updates.
- Process customer orders, quotations, and requests accurately and efficiently.
- Coordinate with engineering, sales, and operations teams to ensure projects progress smoothly from quotation through delivery.
- Communicate order status, lead times, shipping updates, and project timelines to customers.
- Build and maintain strong customer relationships by providing responsive service and effective solutions.
- Maintain accurate customer records, order information, and documentation within the company's ERP system.
- Support internal teams to ensure customer expectations are met while maintaining high service standards.
Qualifications
- 3–5 years of customer service experience within a manufacturing, engineering, industrial, or other technical environment.
- Strong verbal and written communication skills with a customer-first mindset.
- Excellent organizational and time management abilities with the capacity to manage multiple priorities.
- Experience using ERP systems and Microsoft Office applications.
- Strong attention to detail and commitment to accuracy.
- Eagerness to learn, develop new skills, and grow within a technical manufacturing organization.
Preferred Skills
- Experience supporting technical products or engineered solutions.
- Ability to collaborate across multiple departments in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to customer service.
Why Join?
This role offers far more than a traditional customer service position. It serves as the starting point for a rewarding career with a company that invests heavily in employee development and internal advancement. Team members gain valuable exposure to engineering, operations, manufacturing, and technical sales while working on customized solutions that support customers across a wide range of industries. If you're looking for stability, professional growth, and the opportunity to build a lasting career, this is an exceptional place to start.
