Overview
Customer Service Representative Jobs in Greensboro–Winston-Salem–High Point Area at CRG
Title: Customer Service Representative
Company: CRG
Location: Greensboro–Winston-Salem–High Point Area
Customer Service Representative
Location: Greensboro, NC
Schedule: Monday–Friday | Training: 8:00 AM–5:00 PM (or 8:00 AM–4:30 PM)
Compensation: $22.00/hour
Employment Type: Temp-to-Hire
Position Overview
We are seeking a detail-oriented and customer-focused Customer Service & Order Management Representative to join our Spare Parts team. In this role, you’ll serve as the primary point of contact for customers, managing the entire order lifecycle—from quotations and order entry to invoicing and issue resolution.
This position is ideal for someone who enjoys working in a fast-paced manufacturing or distribution environment, has strong organizational skills, and thrives on delivering exceptional customer service while collaborating with multiple internal teams.
Key Responsibilities
- Serve as the primary contact for Spare Parts customers, providing professional and timely customer support.
- Prepare and process customer quotations, sales orders, purchase orders, and invoices.
- Review inventory availability and communicate product lead times and order status.
- Maintain accurate customer account information within ERP and CRM systems.
- Research and resolve order discrepancies, shipping issues, pricing questions, and invoicing concerns.
- Coordinate with Purchasing, Warehouse, Production, Shipping, and other internal departments to ensure accurate and timely order fulfillment.
- Monitor open orders and proactively communicate updates to customers.
- Maintain detailed documentation and ensure data accuracy throughout the order management process.
- Build strong relationships with customers by providing responsive, solution-oriented service.
Minimum Qualifications
- High School Diploma or GED required.
- Minimum of two years of customer service experience.
- Previous order processing or order management experience.
- Administrative experience with strong attention to detail.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently while managing multiple priorities.
Category Code: JN003
Workplace Policy
Seniority Level: Associate
