Overview
Customer Service Representative Jobs in Holland, MI at Gill Staffing
Title: Customer Service Representative
Company: Gill Staffing
Location: Holland, MI
Position Summary
The person in this role will work on our Customer Service team to maximize customer satisfaction by resolving all issues in a timely and professional manner by phone and email.
Job Responsibilities
· Accurately enter and manage customer orders
· Communicate with customers to resolve issues in a timely, professional manner; ensure appropriate resolution to any
outstanding order is completed
· Communicate with Account Executive regarding their customers' accounts
· Process and track RMAs
· Process Customer Credit Requests
· Escalate issues as needed
Accountabilities and Performance Measures
· Accuracy of Work measured by
o Return reasons and Credit trending
· Customer Satisfaction measured by
o customer complaints, corrective actions, customer surveys / supplier scorecard from our customers
· On Time Orders
Preferred Characteristics
· Detail oriented
· Strong computer skills
· Strong communication skills
· Fast-paced
· Ability to work independently
Required Competencies and Training
Responsiveness, Resourcefulness, Reliability, Customer Focus, Communication Basic Computer Skills
Office Products
Required Education
1. High school diploma or equivalent required.
AND
2. 2 years' experience in a related field
Starting pay is $20/hr.
Send resumes to [email protected]
