Customer Service Representative Jobs in Pittsburgh, PA at Tekgence Inc

Title: Customer Service Representative

Company: Tekgence Inc

Location: Pittsburgh, PA

Job Title: Customer Service Representative

Job Location: Remote

Job Type: Contract

Experience: 1+ Years

Job Description:-.

· Assist customers through inbound calls and provide timely resolution to customer concerns.

· Adhere to client policies and compliance guidelines throughout the process.

· Resolve customer queries related to online banking systems and banking services.

· Maintain high standards of call handling, customer service, and service quality.

· Handle general customer queries with low to medium complexity.

· Deliver excellent customer experience through effective communication and problem-solving skills.

· Demonstrate strong telephone etiquette and interpersonal communication skills.

· Maintain a customer-focused, enthusiastic, and flexible approach while handling calls.

· Utilize basic keyboard and computer skills for customer support operations.

· Work effectively in a contact center/call center environment.

· Prior experience in inbound or outbound customer service operations is preferred.

· Experience in banking voice process or banking customer support is an added advantage.

· 6 months to 1 year of experience in customer service or call center operations preferred.

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