Overview
Customer Service Representative Jobs in South Africa at Turn Key Receptionist Pty Ltd
Title: Customer Service Representative
Company: Turn Key Receptionist Pty Ltd
Location: South Africa
COMPANY DESCRIPTION
Turn Key Receptionist Pty Ltd is a Virtual Receptionist Service that provides personalized telephone answering and customer service by homegrown receptionists. Our services were launched in 2016 after extensive development and testing of customized software solutions to ensure the best receptionist services possible.
INBOUND/CUSTOMER SERVICE
Are you a person who can multi-task, works well under pressure, and takes initiative? Do you have a bubbly personality and can work shifts. If the answer is YES, then this job is perfect for you!!
We are a Virtual Receptionist company based in Australia looking for a dynamic personality who enjoys a challenge to join our team,
WE WILL PROVIDE:
Training, software, support.
A friendly team environment.
YOUR ROLE:
You will be assisting/supporting management.
Adhoc duties as required (for both TKR & Clients)
General Reception
Resolution of complaints
Use of multiple platforms to record
Maintaining relationships
Rapport building
Being proactive with building our brand and reputation
Assisting with quality control
A high level of confidentiality when dealing with our systems, processes and clients.
Call handling for inbound
Excellent call handling skills
All rounder
You will be on the phone most of the time taking calls for our clients so having a quiet office space is essential
We are a small business therefore the scope of duties may change according to what is required
REQUIREMENTS:
- A Clear English accent
- Reliable internet connection (Minimum 40 mbps up and down)
- Must have a fibre or ADSL line (no LTE devices or mobile data)
- Laptop/computer (Minimum i3 with 8gigs ram)
- Good quality headset (With built in microphone)
- Friendly personality
- Fast learner
- Computer literate
- Excellent Communication skills
- Clear speech (as our business is all done over the phone)
- Must be available to work shifts and weekends
- Must have a quiet workspace (no background noise)
REMUNERATION:
Starting rate R90 per hour while training then R100+ with meeting KPIs
HOURS
Starting hours would be Monday to Friday between 9AM – 5PM (UTC +10) Which is currently 12AM – 8AM South African time
We are a caring team of South African and Australian staff who work together via Teams to support each other and our clients. This role would be ideal for a someone who is mature, can touch type and has a high attention to detail.
- This position has proven not suitable for parents with really young kids as the hours create a lifestyle change and it will not suit people who stay in a confined space that cannot speak freely in the middle of the night
