Overview
Customer Service Representative Jobs in Gurugram, Haryana, India at Policybazaar.com
Title: Customer Service Representative
Company: Policybazaar.com
Location: Gurugram, Haryana, India
JOB SUMMARY:
- Location : Gurugram , Sector 44
- Shift Timing: 10 Am-7 Pm
- Salary Budget: Fresher – 2.55 LPA – 3 LPA
- Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.
- Language Proficiency: Good command over English (spoken).
- Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.
Key Responsibilities:
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.
- Work closely with the team to improve service standards and processes.
Required Skills & Qualifications:
- Under Graduates & Graduates are welcome. Freshers can also apply.
- 0–4 years of experience in customer support (voice process).
- Excellent verbal communication skills in English.
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (MS Office, Email, CRM tools).
Interested candidates can share their CVs on [email protected] or 8130202182
