Overview
Customer Service Representative Jobs in California, United States at Hays
Title: Customer Service Representative
Company: Hays
Location: California, United States
Location: Remote from California (must live in California)
Contract length: 3 months
Start Date: 5/4/2026
Role Value Proposition
We are actively hiring Customer Care Advocates for our Dental team! In this role, you will handle inbound customer service inquiries via phone and/or email and resolve issues while putting customers at the center of every interaction. Successful candidates demonstrate strong listening skills, empathy, curiosity, and a genuine desire to help customers. You’ll focus on understanding customer needs and delivering solutions that make their experience easy and exceptional.
Key Responsibilities
- This is a virtual/work‑from‑home role.
- Respond to dental customer inquiries via phone or email, providing excellent service to customers with insurance products or benefit plans.
- Research customer questions regarding product details, policy provisions, claim status, procedures, and more.
- Process transactions efficiently and route policy modification requests to the appropriate teams. Track cases to ensure completion.
- Strengthen customer relationships through effective communication, active listening, and empathy.
- Navigate multiple electronic systems across several monitors to provide complete and accurate information.
- Perform all responsibilities professionally while demonstrating strong verbal communication, interpersonal skills, and a commitment to quality service.
Required Qualifications
- Must reside in the State of California.
- High School Diploma or GED equivalent.
- 1 year of customer service experience (call center, retail, hospitality, etc.).
- Ability and willingness to work shifts within 5 AM – 8 PM PST, Monday–Friday; schedules are based on business needs.
- Ability to navigate multiple computer monitors and systems (e.g., Word, Salesforce, Insight) while interacting with customers.
Preferred Qualifications
- Previous call center or customer service representative experience.
- Strong keyboarding/computer skills and the ability to type efficiently.
- Experience with dental or other insurance products.
- Prior work experience in a dental office.
- Excellent listening skills and professional verbal communication skills that promote trust, empathy, and a positive customer experience.
- Previous Salesforce experience is a plus.
Akansha Pandey
Recruiting Partner
Americas Recruiting – Technology
HAYS Working for your tomorrow
Email- [email protected]
Direct Number – (813)-280-4169
