Overview
Customer Service Representative Jobs in Colombia at Outsourced
Title: Customer Service Representative
Company: Outsourced
Location: Colombia
About Us
Outsourced is a leading ISO certified offshore outsourcing company that provides dedicated remote staff to some of the world’s top international companies. We’re proud to be recognized as one of the Best Places to Work and have achieved the Great Place to Work Certification. At Outsourced, we’re committed to creating a positive and supportive work environment where our team members can thrive. Our professionals enjoy competitive salaries, career growth opportunities, work-life balance, and the chance to collaborate with a global team of 1,000+ talented professionals.
About our client: Is a family-owned almond company based in Los Banos that specializes in the production, processing, and global marketing of almonds. The company traces its farming roots back to 1921 and operates an integrated almond supply chain from growing almonds in California orchards to hulling, shelling, processing, and distributing almond products worldwide
Role Summary
We are looking for a customer service-oriented, detail-driven multitasker with
excellent communication skills and a positive attitude. This person will help keep our customers informed with the details regarding their shipments, answer any
questions promptly, and ensure our customers have a great experience working with us. With the right abilities and attitude, we can provide training in the logistics and documentation aspects of the position.
What You'll Do
- Delivering exceptional customer service by responding promptly and
professionally to customer inquiries.
- Keeping customers informed regarding their shipments and providing
updates and documentation as needed.
- Tracking orders to ensure timely deliveries and proactively resolving any
issues.
- Preparing and reviewing shipping and export documentation accurately.
- Coordinating logistics and transportation with carriers, freight forwarders, and
shipping lines (including work with Ocean Bills of Lading).
- Maintaining up-to-date and organized records of orders, shipments, and
customer accounts.
- Supporting daily administrative functions, including but not limited to data
entry, correspondence, and scheduling.
- Collaborating with internal teams to ensure accuracy and efficiency in order
fulfillment.
- Assisting management with special projects or tasks as needed.
You're a Great Fit If You
- Work experience in customer service, logistics, or administration preferred
(training provided for the right candidate).
- Proficiency in Microsoft Office.
- Excellent organizational, communication, and time management skills.
- Strong attention to detail and ability to multitask effectively in a fast-paced
environment.
- Positive, team-oriented attitude and willingness to learn.
Work Setting
Location: Medellín – Colombia
Job Type: Onsite (Poblado Office)
Schedule: 9:00 am -6:00 pm
Employment Type: Full-time (40 hours per week)
