Overview
Customer Service Representative Jobs in Doral, FL at GAUI
Title: Customer Service Representative
Company: GAUI
Location: Doral, FL
Customer Service Representative
Doral, FL · Full-Time · In-Person
Gaui is looking for a Customer Service Representative with exceptional communication skills, professionalism, and a genuine passion for helping people. You'll be responsible for supporting customers, resolving inquiries, and ensuring every interaction reflects the standards of our brand.
This role is well suited for someone early in their professional career, whether you're completing a bachelor's degree or have recently graduated. We're looking for someone who is highly organized, diligent, proactive, and excellent at managing their schedule and priorities. An interest in fashion, e-commerce, or marketing is a strong plus.
Responsibilities
- Respond to customer inquiries via email, chat, and social media channels
- Assist customers with orders, exchanges, returns, and product-related questions
- Process customer returns and exchanges while ensuring a smooth and positive customer experience
- Resolve customer concerns with professionalism, empathy, and efficiency
- Maintain accurate records of customer interactions and resolutions
- Collaborate closely with operations, fulfillment, marketing, and leadership teams
- Help identify recurring customer issues and suggest improvements
- Support administrative and operational projects when needed
- Ensure every customer interaction reflects the values and standards of the brand
Qualifications + Skills
- Bachelor's degree in progress or recently completed is preferred
- Previous customer service experience preferred
- Exceptional written and verbal communication skills in both English and Spanish
- Strong organizational skills and exceptional attention to detail
- Excellent time management skills with the ability to manage multiple priorities
- Highly diligent, dependable, and professional
- Strong problem-solving skills and the ability to remain calm under pressure
- A proactive mindset with the ability to stay one step ahead
- Discretion when handling sensitive situations
- Experience using Zendesk, Gorgias, or similar customer support platforms
- Experience with Shopify is a plus
- Genuine interest in fashion, e-commerce, and customer experience is a plus
Beyond The Role
While customer service is the primary foundation of this position, the purpose of the role extends beyond supporting customers. We see this person as an important contributor to the overall company experience, someone who helps create solutions, supports different departments when needed, and plays a meaningful role in the day-to-day operations of the business.
The people who thrive here naturally step beyond their responsibilities, finding ways to contribute, solve problems, support others, and continuously improve. They understand that great companies are built by people who care deeply about the details, communicate effectively, and consistently follow through on their commitments.
As the company continues to grow, there may be opportunities to evolve into other roles over time. We value people who are eager to learn, develop new skills, and continue expanding their impact within the organization.
Compensation
$20/hour · 35–40 hours per week
Full-Time · In-Person · Monday–Friday
Doral, Florida 33172
How To Apply
If you're interested in joining our team, please apply and submit your resume for consideration. Applicants must be based in Miami, Florida, or the surrounding area and be able to commute to our office in Doral. This is a full-time, in-person position with a schedule of Monday through Friday from 8:00 AM to 4:00 PM.
PS:
We're ideally looking for someone who is available to start immediately or within the next one to two weeks.
If this role genuinely excites you and feels like the kind of opportunity you've been looking for, we'd encourage you to go beyond simply submitting an application. Send us a brief introduction about yourself and why you're an ideal candidate at [email protected].
A thoughtful introduction helps us get to know you faster and may help accelerate the hiring process. We look forward to learning more about you.
