Overview
Customer Service Representative Jobs in Taguig, National Capital Region, Philippines at Innovior
Title: Customer Service Representative
Company: Innovior
Location: Taguig, National Capital Region, Philippines
Innovior is a leading boutique Digital Transformation consultancy.
Job Summary
- Interact with mobile customers thru voice or livechat channel to provide:
- Accurate information about plans and services
- Assist in activating or cancelling their service
- Help in setting up or updating their account
- Answer basic trouble shooting and billing concerns.
- Obtain complaint details.
- Promote and educate customers about self-service options.
- Record details of customers concern or inquiries and act in accordance to it.
- Ensure that required changes are made to resolve the queries of the customers.
- Refer unresolved and pending customer grievances to the concerned departments for further investigation.
- Review policies and terms to ensure that we resolve issues as per regulations.
- Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
- Cross sell and promote other amaysim products and services
- Adhere to schedules.
- Provide an excellent customer experience to mobile customers.
- Conform withthe account's goals and policies.
