Overview
Customer Service Representative Jobs in Dubai, Dubai, United Arab Emirates at Unity Star Import and Export FZE LLC
Title: Customer Service Representative
Company: Unity Star Import and Export FZE LLC
Location: Dubai, Dubai, United Arab Emirates
About The Opportunity
A dynamic player in the UAE’s fast-moving import-export and B2B distribution sector, we empower regional retailers and wholesalers with seamless cross-border logistics, end-to-end order fulfillment, and customer-first service delivery. With a growing client base across GCC markets, we’re scaling our customer operations team to ensure world-class support for high-volume transactions, real-time issue resolution, and exceptional client retention.
Role & Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat—resolving order status, delivery timelines, and invoice discrepancies within SLA.
- Process returns, exchanges, and complaint escalations with empathy and efficiency, ensuring compliance with company policies and customer satisfaction benchmarks.
- Collaborate with logistics and warehouse teams to track shipments, update clients on delays, and trigger expedited resolutions when needed.
- Maintain accurate CRM records of all customer interactions, feedback, and service tickets for reporting and process improvement.
- Proactively reach out to high-value clients for post-sale check-ins, upsell opportunities, and contract renewal reminders.
- Adhere to brand voice and service standards while representing the company in all external communications—ensuring consistency across channels.
Skills & Qualifications
Must-Have
- CRM platforms (e.g., Zoho, HubSpot, Salesforce)
- Microsoft Office Suite (Excel, Word, Outlook)
- Order management systems (e.g., ERP, WMS)
- Arabic & English fluency (spoken and written)
- Customer service ticketing tools (e.g., Zendesk, Freshdesk)
- Call center systems (e.g., ACD, IVR)
Preferred
- Experience in logistics, import-export, or wholesale distribution
- Familiarity with UAE customs regulations or GCC trade zones
- Microsoft Dynamics 365 or SAP knowledge
Benefits & Culture Highlights
- Competitive salary + performance bonuses + health insurance
- Opportunities to grow into team lead or operations analyst roles
- Fast-paced, collaborative environment with direct client impact and visibility
Skills: customer,customer service,operations
