Overview
Customer Service Representative Jobs in Houston, TX at Clark Davis Associates
Title: Customer Service Representative
Company: Clark Davis Associates
Location: Houston, TX
The Customer Service Representative is responsible for providing exceptional support to customers by processing orders, resolving inquiries, and ensuring a positive customer experience. This role serves as a key liaison between customers and internal departments, helping to ensure timely order fulfillment, accurate information, and effective communication throughout the order lifecycle.
Key Responsibilities
- Process customer orders accurately and efficiently while ensuring all order details are complete.
- Respond to customer inquiries via phone, email, and other communication channels regarding products, orders, pricing, and delivery status.
- Build and maintain positive relationships with customers by providing timely, professional, and courteous service.
- Coordinate with sales, operations, production, and logistics teams to ensure customer expectations are met.
- Monitor order status and proactively communicate updates, delays, or potential issues to customers.
- Resolve customer concerns, complaints, and order discrepancies in a timely manner.
- Maintain accurate customer records, order information, and communications within the ERP and CRM systems.
- Assist with returns, credits, and other customer service-related documentation as needed.
- Support the sales team by providing administrative assistance and customer follow-up when required.
- Maintain knowledge of company products, policies, and procedures to provide accurate information to customers.
Authorities
- Review and process customer orders in accordance with company policies.
- Coordinate with internal departments to resolve order and service issues.
- Escalate customer concerns or service issues to management when appropriate.
- Notify management of recurring customer issues or process improvement opportunities.
Qualifications
- Associate's or Bachelor's degree preferred; equivalent work experience will be considered.
- 2–4 years of customer service, order management, or customer support experience in a manufacturing, distribution, or business-to-business environment preferred.
- Experience working with ERP systems; NetSuite experience is a plus.
- Proficiency with Microsoft Office, including Excel, Word, and Outlook.
- Strong verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Strong problem-solving skills and a customer-first mindset.
