Overview
Customer Service Representative Jobs in Fairfield County, CT at Astrix
Title: Customer Service Representative
Company: Astrix
Location: Fairfield County, CT
Pay Rate Low: 20 | Pay Rate High: 22
Our client is seeking a Customer Service Representative to support a high-volume, front-line call center environment focused on surgical and medical device products. This role is responsible for managing customer interactions, processing orders, and ensuring accurate and timely resolution of inquiries within a regulated healthcare setting.
Type: Contract (Potential to extend/convert)
Location: Fairfield County, CT
Rate: $20-$22/hr
Key Responsibilities
- Manage inbound calls, emails, and CRM activity using Microsoft Dynamics
- Process customer orders received via phone, email, fax, and EDI
- Handle returns (RMAs), complaints, shipment issues (under/over shipments), and status updates
- Enter and track complaints in the system, partnering with Product Surveillance during investigations
- Provide product, pricing, and delivery information across a broad surgical/medical device portfolio
- Ensure timely follow-up and resolution of customer issues
- Maintain accuracy, documentation standards, and service level expectations
- Support triage of service and repair requests, escalating as needed
- Identify and escalate system, process, or service issues to leadership
What Our Client Is Looking For
- 3+ years of experience in a small, fast-paced call center (10–25 person team preferred)
- Professional, calm, and customer-focused phone demeanor
- Strong written communication skills, including email composition
- Ability to multitask, prioritize, and work independently with minimal supervision
- High attention to detail and accurate data entry skills
- Comfortable working in a regulated medical or device environment
- Proficiency with Microsoft Office (Word, Outlook, Excel required; Access a plus)
- Strong attendance and reliability are essential
- Team-oriented with a proactive mindset—uses downtime productively
Preferred Background
- Prior call center, order entry, or healthcare/medical device customer service experience strongly preferred
This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates with relevant hands-on or technical experience to apply. We look forward to learning more about you!
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