Overview
Customer Service Representative Jobs in Atlanta Metropolitan Area at Addison Group
Title: Customer Service Representative
Company: Addison Group
Location: Atlanta Metropolitan Area
Job Title: Customer Service Representative
Location: Atlanta, GA (Onsite)
Industry: Real Estate / Property Management
Employment Type: Contract-to-Hire
Pay Rate: $17-$23/hour
Benefits: This position is eligible for benefits while on assignment.
About the Opportunity:
A growing residential property management organization is seeking a Customer Service Representative to join its local operations team. This position is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.
The Customer Service Representative will serve as a primary point of contact for residents, handling inbound and outbound communications related to account inquiries, billing questions, property concerns, and general support needs. This role offers the opportunity to join a collaborative team with strong internal growth potential for high performers.
If you are customer-focused, resilient, and enjoy building relationships while delivering exceptional service, this could be an excellent opportunity to grow your career within the real estate industry.
Key Responsibilities:
- Serve as a primary point of contact for residents via phone, email, and in-person interactions
- Provide professional and timely responses to customer questions regarding accounts, billing, payments, and property-related concerns
- Welcome new residents and assist with onboarding communications
- Process resident requests and coordinate follow-up with internal teams as needed
- Review account ledgers and assist with payment inquiries
- Conduct outbound calls regarding outstanding balances and payment reminders
- Assist with resident documentation and administrative processes
- Maintain accurate customer records within company systems
- Monitor service requests and ensure issues are resolved in a timely manner
- Support property management operations through various customer service and administrative tasks
- Handle escalated customer situations with professionalism and sound judgment
Qualifications:
- High School Diploma or GED required
- 1-2+ years of customer service experience required
- Property management, real estate, housing, or residential services experience strongly preferred
- Strong verbal and written communication skills
- Ability to handle difficult conversations while maintaining professionalism
- Comfortable working in a high-volume customer service environment
- Strong organizational and multitasking abilities
- Self-motivated with the ability to work independently
- Proficient with Microsoft Office applications
Preferred Background:
- Experience within property management, real estate, multifamily housing, or residential services
- Exposure to property management software platforms
- Experience using CRM systems such as Salesforce
- Familiarity with rent collections, resident relations, or leasing support functions
- Experience reviewing account information and customer billing records
Additional Details:
- Fully onsite position
- Monday-Friday schedule
- Standard business hours
- Training provided by experienced leadership team
- Collaborative office environment
- Opportunity to work alongside an established customer service team
- One-step onsite interview process
- Contract-to-hire opportunity with long-term growth potential
Why Apply?
- Opportunity to enter or grow within the real estate and property management industry
- Stable organization experiencing continued growth
- Hands-on training and mentorship
- Competitive hourly compensation
- Benefits available while on assignment
- Strong potential for permanent employment and internal advancement
- Team-oriented environment with opportunities for career development
Equal Opportunity Employer
We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, or veteran status. Reasonable accommodations are available upon request.
