Overview
Customer Service Representative Jobs in Islamabad, Islāmābād, Pakistan at Affotax
Title: Customer Service Representative
Company: Affotax
Location: Islamabad, Islāmābād, Pakistan
📌 Job Title: Client Coordinator
📍 Location: Remote (G11 Markaz Islamabad)
🕒 Working Hours: 11:30 AM – 8:00 PM (Onsite)
💼 About the Role
We are looking for a proactive and detail-oriented Client Coordinator to join our growing accountancy firm. This role is ideal for someone who enjoys client communication, follow-ups, and ensuring smooth delivery of services.
You will act as a key link between our internal team and clients, ensuring all information is complete, approvals are received on time, and client queries are handled professionally.
🚀 What You’ll Do
- Send final accounts/reports to clients for approval
- Queries followup with clients on regular basis
- Follow up with clients for pending approvals and required information (e.g. UTR, documents)
- Respond to client queries in a timely and professional manner
- Coordinate with internal teams (accounts, tax, admin) to ensure smooth workflow
- Update and manage client records in CRM
- Track deadlines and ensure timely completion of tasks
- Maintain clear communication and a high level of client satisfaction
- Other Jobs duties
🎯 What We’re Looking For
- Bachelor’s degree (related field preferred)
- Excellent written and verbal communication skills
- Experience dealing with international clients (preferred)
- Strong follow-up and organisational skills
- Ability to manage multiple tasks and meet deadlines
- Familiarity with CRM systems and basic office tools
- Positive attitude and team player mindset
⭐ Why Join Us?
- Work with international clients
- Structured processes and growth opportunities
- Supportive and professional team environment
