Overview
Customer Service Representative Jobs in Amityville, NY at The Merola Tile Company
Title: Customer Service Representative
Company: The Merola Tile Company
Location: Amityville, NY
Customer Service Representative
About Merola Tile
Merola Tile is looking for a friendly, dependable, and detail-oriented Customer Service Representative to join our team. We are a family-oriented company with a warm, welcoming office culture built around teamwork, clear communication, and positivity.
This is a great role for someone who enjoys helping people, staying organized, solving problems, and working as part of a busy team. Our customers are very important to us, and many of them work with us on a first-name basis. We are looking for someone who can communicate professionally, follow through with urgency, and help create a positive experience for every customer.
About the Role
As a Customer Service Representative, you will support our customers, sales team, warehouse team, and online platforms to help ensure orders are entered accurately, questions are answered clearly, and issues are handled in a timely and professional manner.
This position is best suited for someone who is comfortable with a high volume of calls, strong attention to detail, multitasking, and working in a fast-paced office environment.
Responsibilities
- Answer incoming customer calls and provide helpful, professional support
- Enter and update customer orders accurately
- Maintain customer account information and order details
- Assist customers with order status, pickups, product information, and general questions
- Work closely with the Sales Team to help resolve customer concerns
- Communicate with warehouse teams to help ensure orders are shipped accurately and on time
- Monitor online platforms and keep order information updated as needed
- Follow up with customers and internal teams with a sense of urgency
- Help maintain strong customer relationships through clear communication and reliable support
- Assist with daily office and customer service tasks as assigned
What We’re Looking For
- Strong verbal and written communication skills
- Friendly, professional, and patient communication style
- Strong attention to detail and accuracy with data entry
- Ability to stay organized while handling multiple tasks
- Comfortable working in a fast-paced office environment with a high volume of calls
- Solid computer skills
- Strong grammar and written communication skills
- Reliable, punctual, and team-oriented
- Positive attitude and willingness to learn
Experience That Is a Plus
- Previous customer service or customer support experience
- Previous office experience
- Experience entering or managing customer orders
- Familiarity with ERP systems
- Working knowledge of P21
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location
In person
Schedule
Full-time
Why Join Merola Tile?
At Merola Tile, customer relationships matter. We are looking for someone who wants to be part of a supportive team, take pride in doing things accurately, and help customers feel taken care of from start to finish.
If you are dependable, organized, and enjoy helping people, we would love to hear from you.
