Overview
Customer Service Representative Jobs in Grand Rapids, MI at Rapid Radios
Title: Customer Service Representative
Company: Rapid Radios
Location: Grand Rapids, MI
Rapid Radios is a growing tech company located in Ada, MI, with a strong focus on teamwork, customer experience, and employee well-being. We are currently looking to add a Customer Care Representative to our team as we continue to grow.
Pay: $20/hour
Available Schedules In-Office:
- Monday–Friday: 8:00 AM – 4:00 PM
- Monday-Friday 12:00 PM – 8:00 PM
(Please note: This is an in-person position, not open to remote.)
Job Overview
This is a phone-heavy customer care role focused on high-volume inbound customer support. The majority of your day will be spent answering customer phone calls, assisting with questions, troubleshooting issues, and providing timely support.
A key expectation of this role is maintaining a minimum of 50 customer calls per day.
Email communication is completed between phone calls, including sending follow-up emails that recap customer interactions. You will also complete a customer interaction tracker after each call to ensure accurate documentation and continuity of support.
Responsibilities
- Handle a high volume of incoming customer phone calls throughout the day
- Maintain a minimum of 50 customer calls per day
- Provide clear, friendly, and efficient customer support over the phone
- Send follow-up emails after calls summarizing customer interactions and next steps
- Complete a customer interaction tracker after each call
- Assist customers with troubleshooting, questions, and order support
- Maintain a positive, professional, and efficient customer experience
Perks & Benefits
- 100% employer-paid health insurance
- Paid time off (PTO), including holidays
- Casual, laid-back work environment
- Supportive, team-focused culture
Requirements
- Must have customer service experience (required)
- Strong experience answering and handling phone calls in a customer-facing role
- Comfortable working in a fast-paced, phone-heavy environment
- Strong communication skills, especially over the phone
- Ability to stay organized while multitasking between calls, emails, and documentation
- Basic computer proficiency
- High school diploma or equivalent
- Positive attitude and team mindset
If you’re excited about joining a small team where helping customers comes first, please apply today.
Job Type: Full-time
Work Location: In person
