Overview
Customer Service Representative Jobs in Hilversum, North Holland, Netherlands at Adecco
Title: Customer Service Representative
Company: Adecco
Location: Hilversum, North Holland, Netherlands
JR286 is looking for a Customer Service Representative to join the international team in Hilversum. In this role, you will be the primary point of contact for global distributors, managing the full order lifecycle from entry through to delivery. You will support the International Nike and Dakine accessories business and report directly to the Senior Customer Service Manager International.
This is a 3-month temporary assignment with a high possibility for an extension.
What are you going to do?
- Act as the main point of contact for assigned international distributors, ensuring clear communication and close alignment with internal teams and the Senior Customer Service Manager.
- Own the end-to-end order lifecycle, from order entry through to delivery, ensuring accuracy and on-time execution.
- Collaborate cross-functionally with Logistics, Finance, Sales, and Planning to meet distributor needs.
- Proactively identify and resolve issues across orders, logistics, and financial processes, leveraging data and internal expertise.
- Coordinate invoicing and payment processes (including PPRs and Letters of Credit) in partnership with Finance teams in the Netherlands and the U.S.
- Contribute to continuous improvement initiatives and support additional projects, including occasional work across global time zones.
What do we offer?
- Competitive salary (to be discussed with the recruiter)
- Full time work: 5 days in the office in Hilversum
- 25 holidays per year
- Annual bonus
- JR employee pension plan to secure your future
- €0.21/km commuting allowance
- Access to Adecco Academy online learning for continuous growth
- Career support and guidance
Where will you work?
JR286 is a globally operating organization within the accessories industry, supporting leading brands such as Nike and Dakine. With its international team based in Hilversum, the company plays a key role in connecting global distributors with high-quality products and seamless service. The office environment reflects a fast-paced, collaborative culture where innovation, ownership, and cross-functional teamwork are central. By combining operational excellence with strong partner relationships, JR286 continues to drive growth and deliver impact across international markets.
What do we ask?
We are looking for a proactive and detail-oriented professional who thrives in an international, fast-paced environment. The ideal candidate is customer-focused, communicates effectively, and is comfortable taking ownership while balancing business needs. You are a team player who can also work independently, with a mindset geared towards problem-solving and continuous improvement.
- 2+ years of customer service experience (international or sports industry is a plus)
- Bachelor’s degree (HBO or equivalent)
- Proficient in Excel, Outlook, and Word; experience with Oracle, DOMO, Monday.com, or Elastic is a plus
- Fluent in English (written and spoken); additional languages are a plus
- Strong problem-solving, organizational, and communication skills
- Understanding of logistics and/or supply chain is preferred
Are you interested?
Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to [email protected]. We will be more than happy to support!
