Overview
Customer Service Representative Jobs in United States at swipejobs
Title: Customer Service Representative
Company: swipejobs
Location: United States
Job Description:
We are seeking customer-focused professionals to provide exceptional support to our customers through phone, email, and online communications. This role begins by handling inbound phone calls and processing UPS-related requests before expanding to additional claims processing and customer support responsibilities as business needs evolve. The ideal candidate enjoys helping others, thrives in a fast-paced environment, and can confidently manage multiple systems while delivering excellent customer service. Please note that we are unable to sponsor applicants requiring work authorization or visas for the positions currently available. We kindly request that only candidates who already possess the legal right to work in the United States apply for consideration.
Key Responsibilities
- Respond to customer inquiries via phone, email, and online channels.
- Process UPS shipments and related requests.
- Process claims and additional service requests as business needs change.
- Research and resolve customer issues with professionalism and accuracy.
- Verify customer eligibility, payment information, order status, shipping status, and product availability.
- Complete documentation, correspondence, and forms accurately.
- Process orders, payments, and related transactions.
- Educate customers on products, services, and available solutions.
- Identify trends or recurring customer concerns and communicate them to leadership.
- Maintain knowledge of company policies, products, and procedures.
- Meet quality, productivity, and customer service performance standards.
- Collaborate with internal departments to resolve customer issues.
- Perform additional duties as assigned.
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