Overview
Customer Service Representative Jobs in Colombia at Virtual Emily Staffing
Title: Customer Service Representative
Company: Virtual Emily Staffing
Location: Colombia
We are seeking a detail-oriented and proactive Part Time Customer Service Specialist to join our team on a part-time basis. This role serves as a key liaison between clients, insurance companies, and referral partners, ensuring accurate policy management, timely follow-up, and exceptional customer support.
The ideal candidate is highly organized, possesses excellent communication skills, and is comfortable managing multiple administrative and customer service responsibilities in a fast-paced remote environment.
Responsibilities:
- Export policy lists from Salesforce.
- Ensure all policies are properly stored in Dropbox and reorder missing documentation as needed.
- Request verbal policy information from insurance carriers.
- Request and obtain complete policy documents when necessary.
- Accurately update policy information and process required changes.
- Create and maintain Trello cards with task deadlines and deliverables.
- Develop weekly Action Plans and submit them every Friday.
- Prepare and present monthly project summaries to leadership.
- Provide weekly status updates regarding policy and project progress.
- Communicate directly with insurance carriers by phone.
- Introduce clients to strategic partners when appropriate.
- Serve as the liaison between clients, insurance companies, and referral partners.
- Monitor claim activity and assist in ensuring proper claim processing.
Daily Tasks:
- Maintain Inbox Zero by managing and responding to emails daily.
- Return voicemails and messages by the end of each business day.
- Manage calendars using Outlook and Clockify.
- Update recurring standard work tasks in Trello.
- Submit End-of-Day (EOD) reports.
Requirements:
- Experience in customer service, insurance, healthcare administration, or related fields.
- Familiarity with Salesforce, Dropbox, Trello
- Experience working in a remote environment.
- Understanding of insurance policies and claims processes is a plus.
- Proficiency with Google Workspace and Microsoft Office Suite (Outlook, Word, and Excel).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- High attention to detail and accuracy.
- Strong organizational and time management abilities.
- Ability to manage multiple priorities and meet deadlines independently.
Benefits:
- Competitive compensation in USD
- Family Days per year & PTO´s days
- Remote work / Work from home – Monday to Friday
- Opportunities for professional growth and training.
- A supportive, people-first team culture.
