Overview
Customer Service Representative Jobs in Metro Manila at The Functionary
Title: Customer Service Representative
Company: The Functionary
Location: Metro Manila
About the company:
The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you. The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.
We're Hiring: Customer Service Representative
Are you passionate about helping customers and delivering exceptional service? We’re looking for a Customer Service Representative to be the first point of contact for our customers, providing support, resolving issues, and ensuring a positive customer experience.
What We're Looking For:
✔ Previous customer service experience preferred
✔ Excellent verbal and written communication skills
✔ Strong problem-solving and conflict resolution abilities
✔ Ability to multitask and manage priorities effectively
✔ Proficiency with customer service software and Microsoft Office
✔ Empathetic, patient, and customer-focused mindset
✔ Strong attention to detail and accuracy
✔ Ability to work independently and collaboratively
Bonus Skills:
➕ Experience with CRM systems, e-commerce platforms, or social media support tools
➕ Experience working in remote or hybrid environments
➕ Customer service certifications (CCSP or similar)
➕ Experience identifying and implementing process improvements
If you're a proactive professional who enjoys helping people and creating outstanding customer experiences, we'd love to hear from you!
📩 Apply today or contact us for more information.
