Overview
Customer Service Representative Jobs in San Jose, CA at Joulé
Title: Customer Service Representative
Company: Joulé
Location: San Jose, CA
Job Title: Customer Service Representative
Location: San Jose, CA
Type: Contract
Compensation: $20.00 – $26.66/hr
Work Model: Remote
Hours: 40.0
Responsibilities
- Act as a liaison for all Service Contract related items between customers, Sales Reps, Finance, and Service Product Manager.
- Investigate and resolve Service and Repair issues including pricing, billing, contract termination, and renewals.
- Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied.
- Coordinate with Finance to ensure correct billings are applied and update coverage due to contract changes.
- Support and research overdue invoices collection efforts.
- Collaborate with Repair Team to ensure system indicates contract status or pricing agreement terms with clear start and end dates.
- Work with cross-divisional teams to process multi-division deals accurately.
- Run ProCare specific territory reports and analyze past service contracts for historical data and cost analysis.
- Train Sales Reps, Customers, and colleagues on service coverage details.
- Contribute to the development and efficiency of the service contract process.
Requirements
- Minimum of 2+ years related experience or equivalent.
- Proficient in Microsoft Office applications.
- Experience with SAP and Salesforce preferred.
- Excellent written and oral communication skills.
- Basic understanding of repair department processes, duties, and tasks.
- Strong organizational, problem-solving, and analytical skills.
- Ability to manage priorities and workflow effectively.
- Versatility, flexibility, and enthusiasm to work within changing priorities.
- Ability to work independently and collaboratively within teams.
- Proven ability to handle multiple projects and meet deadlines.
- Strong interpersonal skills and ability to communicate effectively with individuals at all organizational levels.
- Ability to understand safety requirements and cautions.
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Ref: #558-Scientific
