Overview
Customer Service Representative Jobs in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates at the authors
Title: Customer Service Representative
Company: the authors
Location: Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates
About the job
Customer Service Representative (Hospitality)
Location: Abu Dhabi, UAE
The Authors is seeking a Customer Service Representative to support guest communications and help deliver exceptional guest experiences.
This role is ideal for someone who is highly organized, detail-oriented, and fluent in both Arabic and English, with the ability to communicate confidently with guests, owners, and internal teams.
Key Responsibilities:
• Respond to guest inquiries via WhatsApp, Airbnb, Booking.com, phone, and email.
• Assist guests before, during, and after their stay.
• Coordinate with Operations, Housekeeping, Maintenance, and other departments to resolve guest requests.
• Handle complaints and escalations professionally and efficiently.
• Maintain accurate records and follow company SOPs.
• Support guest satisfaction initiatives and service recovery efforts.
• Ensure response times and communication standards are consistently met.
* handle claims to OTAS
Requirements:
• Fluent in both Arabic and English (spoken and written) – Mandatory.
• Previous experience in customer service, hospitality, hotels, holiday homes, or guest relations.
• Strong communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using technology and communication platforms.
• Positive attitude and professional demeanor.
What We Are Looking For:
We are looking for someone who takes ownership, pays attention to details, remains calm under pressure, and understands that every guest interaction contributes to the story we create.
Benefits
• salary range between 2800 and 4000 depending on experience
• UAE Employment Visa.
• housing is also included
• Career growth opportunities within a rapidly growing hospitality company.
• Exposure to holiday homes, serviced apartments, and hospitality operations.
• Opportunity to work directly with leadership and contribute to the growth of a premium UAE hospitality brand.
- To apply, please send your CV along with a brief introduction explaining why you would be a great fit for The Authors. to [email protected]
