Overview
Customer Service Representative Jobs in Massachusetts, United States at King & Bishop
Title: Customer Service Representative
Company: King & Bishop
Location: Massachusetts, United States
Customer Service Representative
Starts August 24 and goes through mid-November
Remote
Must Haves:
-Reliable computer and internet to do this role remotely (a laptop is not supplied)
-High school diploma or equivalent required
-1+ year of call center experience
-Bilingual English and Spanish fluency
Position Overview
Our client is seeking a friendly, detail-oriented Customer Service Representative to support outreach and customer service efforts in a fast-paced, service-driven environment. This role is ideal for someone who enjoys helping others, communicating clearly, and staying organized while managing multiple tasks.
In this position, you will primarily utilize Excel spreadsheets to contact child care providers, gather information regarding program details and rates, and provide ongoing support through phone and email communication.
Key Responsibilities
Utilize Excel spreadsheets to track outreach and collect program and rate information from child care providers
Conduct outbound calls to child care providers and respond to inbound inquiries
Follow up on previous contacts and outstanding requests in a timely manner
Respond to emails and provide technical assistance as needed
Resolve support tickets and complete administrative tasks accurately
Document all calls, inquiries, complaints, and communications thoroughly
Maintain accurate records for audit and internal control purposes
Route mail, email, and other administrative requests as assigned
Learn and maintain knowledge of program rules and policies to effectively assist customers
Develop strong working knowledge of internal systems and operating platforms
Skills & Competencies
Strong interpersonal and customer service skills
Excellent verbal and written communication skills
Strong attention to detail and organizational abilities
Ability to troubleshoot and problem-solve effectively
Comfortable working in a fast-paced environment and managing multiple priorities
Ability to communicate professionally with clients, customers, and internal teams
Experience working with individuals with disabilities preferred
Proficiency with Microsoft Office, including Excel and Word
