Overview
Customer Service Representative Jobs in California, United States at Addison Group
Title: Customer Service Representative
Company: Addison Group
Location: California, United States
Job Title: Customer Service Agent (Bilingual English/Spanish)
Location: Fully Remote (U.S.), PST Hours
Industry: Solar
Pay: $50,000 $55,000
Benefits: Medical, Dental, Vision, Disability, 401(k) Match
Job Description:
Our client is a rapidly growing company in the solar industry seeking a bilingual Customer Service Agent to join their expanding team. This fully remote opportunity is ideal for a customer-focused professional who thrives in a fast-paced environment and enjoys solving problems while delivering exceptional service. The Customer Service Agent will provide first-level support to borrowers, customers, and installation partners throughout the loan origination and solar installation process. This position requires excellent communication skills in both English and Spanish, strong technical aptitude, and the ability to manage multiple priorities with accuracy and professionalism.
Responsibilities:
- Provide exceptional customer support via phone, email, and text in both English and Spanish.
- Troubleshoot borrower, installer, and partner issues while delivering timely and accurate resolutions.
- Provide technical support for customers utilizing the company's lending technology platform.
- Collaborate with Account Managers to support installer partners and customer programs.
- Coordinate with internal teams, including Risk and Technical Support, throughout the loan and solar installation process.
- Maintain detailed and accurate documentation within the case management system.
- Assist in creating training materials and delivering ongoing education for installer partners.
- Participate in process improvement initiatives to enhance customer experience and operational efficiency.
- Test new customer-facing technology and platform enhancements to ensure quality and functionality.
- Support the implementation of new operational processes and procedures.
Qualifications:
- 2+ years of direct customer service or technical support experience.
- Solar industry experience is preferred; startup experience is also highly valued.
- Fluent in both written and spoken English and Spanish.
- Excellent grammar, typing, and written communication skills in both languages.
- Proficiency with Microsoft Word, Excel, Google Docs, Google Sheets, Gmail, Google Calendar, and Slack.
- Reliable home office setup with dependable internet connectivity.
- Strong attention to detail and ability to quickly learn new systems and processes.
- Positive, patient, and customer-first attitude with excellent problem-solving abilities.
Schedule:
Candidates must be flexible to work assigned rotating shifts within the following operating hours:
- Monday – Friday: 7:00 AM – 6:00 PM PST
- Saturday: 7:00 AM – 4:00 PM PST
What Our Client Offers:
- Fully remote position with strong work-life balance
- Blue Cross Blue Shield Medical, Dental, Vision, and Disability benefits beginning after 30 days
- Company pays approximately 90% of employee medical premiums
- 10 paid company holidays
- Unlimited PTO after 90 days
- Unique Vacation Bonus Program:
- Annual company bonus opportunity
- 401(k) with company match
- Excellent team tenure with very low turnover
- Clear career advancement opportunities into Customer Support Levels II-IV or other departments within the organization
Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
