Overview
Customer Service Representative Jobs in Tobago, Trinidad and Tobago at Sagicor Group Jamaica Limited
Title: Customer Service Representative
Company: Sagicor Group Jamaica Limited
Location: Tobago, Trinidad and Tobago
Applications are invited for the position of Customer Service Representative, Grade 2 in the Customer Experience Department at Sagicor Life Insurance Trinidad & Tobago Limited.
Job Summary
Interacts with customers to provide information in response to queries received about Sagicor’s products and services. There is a high degree of trust placed on Customer Service Representatives and they must prove that they are client-focused, courteous, caring, trustworthy, and organised.
Essential Duties And Responsibilities
- Confers with customers via channels managed by Contact Centre (telephone, email and digital) to provide information about all Sagicor’s Life Products and Services and provides timely updates to relevant stakeholders i.e. Advisors etc.
- Routes calls to appropriate resources as necessary.
- Records customer interactions through the Customer Relationship Management system i.e. details of the queries, complaints, comments and action taken.
- Ensures that the requested changes were made to resolve the customer’s query.
- Researches, evaluates and resolves customers’ concerns and queries; provides logical lasting solutions.
- Builds customer loyalty by ensuring follow up of customer calls where necessary.
- Facilitates customer requests for policy changes and disbursements.
- Processes financial transactions (policy loans, withdrawals, refunds, transfers etc.) at the request of customers or authorised persons.
- Prepares correspondence in relation to policy changes and disbursements.
- Maintains the confidentiality of sensitive documents, records, discussions and other information generated in connection with any assistance activities.
- Assists with conserving policies by convincing clients to maintain their contracts and where possible identifies opportunities to up sell Sagicor’s products and services.
- Contributes to the attainment of team service standards and specified service metrics.
- Advises the Supervisor of questions raised by customers that require a response beyond the scope of this position.
- Performs any other duties as assigned.
Education/Experience
KNOWLEDGE & SKILLS REQUIRED
- Five CXC subjects including English and Mathematics.
- At least one (1) year’s experience in a customer service environment is essential.
- Excellent listening, verbal and written communication skills along with computer literacy are necessary.
- A high proficiency in the use of Microsoft Office software.
- Knowledge of insurance and investment services fundamentals.
- Good organisational skills.
- Ability to remain focused on customer queries for multiple consecutive hours with minimal distractions.
- Requires the ability to organise and manage multiple priorities.
- Previous experience within a financial services environment would be an asset.
Deadline for submissions: 22nd July 2026
