Overview
Customer Service Representative Jobs in Kunshan, Jiangsu, China at Molex
Title: Customer Service Representative
Company: Molex
Location: Kunshan, Jiangsu, China
PRIMARY PURPOSE:
Responsible for all daily operations related to customer orders with contacts with customers, Sales team, and Molex KS plant
DUTIES & RESPONSIBILITIES:
- Responsible for Manage the sales order process for the assigned market areas and customers. Process customer orders according to standard procedure.
- Responsible for Process customer feedback, advisories, complaints. Follow up on final response to internal and external customers
- Sales Order planning in collaboration with production, logistics and BDM
- Responsible for Sales Forecast & Credit risk and Billings. Manage billings to customer on timely basis by issuing accurate ERP invoices with Finance team. Checking Credit Limits and Past Due reports before invoicing
- Track & coordinate delivery of orders & communicate details to external and internal customers
- Involves in logistic, import and export arrangement for inventory management and deliveries in department
- Responsible for other assignments from supervisors.
REQUIREMENTS:
Bachelor’s degree
Key request is customer focus, multi-tasks managing ability, Ownership, and value creation.
Fluent English, both oral and written.
Having proficient experience of customer service, minimum 3-5 years.
Having the knowledge & experience of Customs clearance for goods and equipment.
Soft skills:
A strong team player
Strong sense in responsibility and cooperation.
Collaborative Team Player: Consistently contributes to team objectives by actively participating in group discussions, supporting colleagues, and fostering a cooperative work environment.
Accountability & Ownership: Demonstrates a strong sense of responsibility by reliably delivering assigned tasks on time and meeting or exceeding quality expectations.
Integrity & Ethics: Upholds high ethical standards in all professional interactions, ensuring transparency, honesty, and trustworthiness.
Responsiveness & Initiative: Quickly responds to task assignments with a proactive attitude, ensuring alignment with priorities and timely execution.
Effective Communication: Communicates clearly and professionally across all levels, ensuring mutual understanding and efficient information flow.
Agility in Learning & Thinking: Rapidly acquires new knowledge and skills; applies logical and structured thinking to solve problems and make sound decisions.
