Overview
Customer Service Representative Jobs in Mumbai, Maharashtra, India at WNS
Title: Customer Service Representative
Company: WNS
Location: Mumbai, Maharashtra, India
WNS Global Services is hiring for a Customer service representative for Expedia.
💼 Position: Customer service representative
📍 Location: Vikhroli, Mumbai
🕒 Employment Type: Full-time
What You’ll Do:
- Answer incoming calls/chats and respond to customer queries.
- Research and resolve customer issues using the tools and applications provided.
- Collaborate with internal teams to improve customer experience.
Required Skills:
- Ability to communicate clearly, concisely and effectively.
- Must ensure the Average Handling Time, Average speed of answer and answer rate targets are met.
- Meet internal Production, Utilization and Productivity target.
Perks and benefits:
- Performance based monthly incentives.
- Pick up and drop facilities will be provided.
Interested candidates can share their resumes.
