Overview
Customer Service Representative Jobs in Greater Sydney Area at Recruitmark
Title: Customer Service Representative
Company: Recruitmark
Location: Greater Sydney Area
About the Company:
Recruitmark is partnered with a well-established and highly trusted Australian wholesaler of cabinet hardware, recognised for delivering innovative, high-quality solutions to the industry. The business designs and manufactures on-trend products supported by a strong service culture, a commitment to customer satisfaction, and a proven track record of reliable, on-time delivery.
About the Role:
You will support and manage a portfolio of trade customers through regular outbound calls and day-to-day engagement, helping build relationships and identify opportunities for growth in a fast-paced environment. This is a great opportunity for someone looking to step up in their career and grow within a structured, supportive sales environment.
This is an office-based role located in Prestons, New South Wales.
Key Responsibilities:
- Manage, retain, and grow an assigned portfolio of cabinet maker customers, ensuring strong relationships and regular engagement
- Maintain consistent outbound call activity aligned with weekly KPIs
- Identify growth opportunities through proactive outbound calling, reactivation of dormant accounts, and product promotion
- Provide excellent customer service through regular phone-based engagement in a fast-paced environment
- Maintain accurate CRM records and ensure all customer interactions are properly documented
- Collaborate with internal sales and account management teams to ensure smooth customer support and follow-through
About You:
- Experience in Customer Service, Sales Administration, Internal Sales, or Customer Support
- Confident communicating with customers over the phone in a high-volume, KPI-driven environment
- Strong relationship-building skills with a genuine customer-first mindset
- Comfortable working in a structured, fast-paced office environment with daily activity targets
- Motivated to grow into a sales or account management career path
Why Consider?
- Join a trusted and growing organisation with a strong reputation in its industry.
- Be part of a collaborative, supportive, and high-performing team environment.
- Access genuine opportunities for career progression and professional development.
**Applicants must be Australian/New Zealand citizens or have Permanent Residency.
