Overview
Customer Service Representative Jobs in Quezon City, National Capital Region, Philippines at Home Credit Philippines
Title: Customer Service Representative
Company: Home Credit Philippines
Location: Quezon City, National Capital Region, Philippines
Responsibilities
- Responsible in managing Multichannel process wherein you will be able to perform calls and emails, live chats, and social media comments relatively/simultaneously per interval and still deliver great customer experience.
- Responsible for handling an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible
- Fully resolve customer’s concerns/ issues thus preventing customers to file a complaint or make a complaint
- Put a smile in customer’s faces by providing the best fit resolution to their concerns/ problems
- Good communication skills. You will operate in many different roles throughout the day so solid communication skills are required. During a typical day of work, you may handle walk in clients/ customers and resolve their concerns holistically. It can be credit card, cash loan, insurance etc.
- You will need to sell HC products and meet the required sales goals such as conversion rates and sales volume (amount)
- Utilize various internal and HC based tool and applications for customer management and servicing
Detailed level of work
Customer Centricity/Delivering Best Customer Experience
- Answers customer interactions appropriately/ professionally using right words/ terminologies/ tone that can easily be understood by our customers
- Provides first contact resolution to all customer interactions with a mindset of thinking future and thinking outside the box.
- Make customers happy by delivering friendly tone and words, accommodating, and providing right fit resolutions
- Maximize all tools needed to help customers
- Expected to raise concerns and issues to Supervisors/ Managers/ Leaders as needed to resolve customer concerns
- Report any issues/ problems encountered that are not usual to direct Supervisors or Managers or Lead
Empower Filipinos with innovative financial solutions at Home Credit Philippines. Click Apply Now and join a company where there are #NoSmallRoles and everyone is important.
At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our
company better and every single job and person here plays a big part in our success.
We’re all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance
at jobs, training, and promotions.
When it comes to hiring, everyone gets a fair look. It doesn’t matter where you’re from, what you believe, who you love, whether you have a disability, or any other or any other condition protected
under Philippine laws. If you meet the job requirements, you have a chance to get the job.
Come join us at Home Credit, where diversity fuels our innovation. Here, there are #NoSmallRoles and #EveryoneisImportant.
