Overview
Customer Service Representative Jobs in Pompano Beach, FL at Hays
Title: Customer Service Representative
Company: Hays
Location: Pompano Beach, FL
Customer Service Representative
📍 Pompano Beach, FL (Onsite)
💼 Category: ERP / Order Management
💲 Salary: $50,000–$60,000
🕒 Full-Time | 1 Opening | Opened 3/13/26
About the Role
We’re seeking a detail‑oriented and customer‑focused Customer Service Representative to support order management and customer interaction activities. In this role, you will act as a key liaison between customers, Sales Representatives, Warehouse teams, and internal departments—ensuring smooth order processing, clear communication, and timely resolution of issues.
If you thrive in a fast-paced environment, enjoy problem‑solving, and have experience working with ERP systems, this is an excellent opportunity to make an impact and support ongoing operational excellence.
What You’ll Do
Customer Engagement & Support
- Serve as the primary point of contact for customer inquiries related to orders, shipments, product availability, and service requests
- Proactively communicate order status updates to customers, Sales Representatives, and internal teams
Order Management
- Enter, update, and track orders within the company ERP (NetSuite preferred)
- Validate orders for correct pricing, quantities, allocation, and availability
- Identify and resolve order exceptions, discrepancies, and documentation issues
Issue Resolution & Logistics Support
- Address shipping delays, delivery exceptions, return requests (RMA), and documentation errors
- Collaborate with Warehouse, Sales, and Finance to ensure accurate and timely order fulfillment
- Support Accounts Receivable with invoice discrepancies and basic chargeback documentation
Process & Reporting
- Maintain accurate reporting and order status updates
- Review daily order activity and resolve claims and customer issues efficiently
- Identify recurring issues and contribute to process improvements
- Assist with testing and implementing tools or procedures that enhance order management operations
Qualifications
Education & Experience
- Associate’s Degree in Business, Supply Chain, Logistics, or related field preferred
- 3–5 years of customer service or order management experience
- ERP experience required (NetSuite preferred)
- EDI and order‑to‑cash process knowledge a plus
Skills & Competencies
- Strong problem‑solving and decision‑making skills
- Excellent attention to detail and follow‑through
- Ability to manage multiple priorities independently
- Strong verbal and written communication skills
- Proactive, customer‑first mindset
- Comfortable working cross‑functionally in a fast‑paced environment
- Intermediate proficiency in Microsoft Excel and Office Suite
Languages
- English required
- Spanish and/or Creole a plus
Location
📍 1520 SW 5th Ct, Pompano Beach, FL 33069
Local candidates only.
