Overview
Customer Service Representative Jobs in Lebanon at CelMedia
Title: Customer Service Representative
Company: CelMedia
Location: Lebanon
Role: Customer Service Rep (Customer Success – Student Experience & Support)
As an Customer Service Rep at CelMedia, you will work directly with our students as they join our programs — ensuring they are successfully onboarded, fully set up inside the platform, and confident about how to navigate the program and begin their journey.
You will act as a guide, support partner, and first-line success contact, helping students:
• understand the program structure & milestones
• set up accounts, tools, and platform access
• navigate the course and learning roadmap
• integrate into community & support channels
• receive fast, helpful responses through chat support
• feel welcomed, supported, and motivated from Day 1
Your mission is simple:
👉 Help every new student start strong, feel supported, and progress with clarity.
You will also play a key role in our Customer Success function — improving onboarding outcomes, reducing friction, and ensuring students have an exceptional program experience from the moment they enroll.
Responsibilities
• Welcome and onboard new students into the program
• Guide students through setup, access, and initial configuration
• Provide chat-based support and answer student questions in real-time
• Help students understand next steps, milestones, and success path
• Track onboarding progress and follow up with students who are inactive
• Identify common onboarding challenges and propose improvements
• Document insights, FAQs, and onboarding best practices
• Collaborate with Support, Product, and Success teams to improve experience
• Help maintain a supportive, encouraging, student-first environment
You are successful in this role when:
👉 Students are successfully onboarded, engaged, and confidently progressing inside the program.
Key Outcomes & Success Metrics
Your #1 priority: Student onboarding success
We measure success by:
• % of students successfully completing onboarding
• time-to-first milestone completion
• student engagement & activation rates
• response time & support quality in chat
• student feedback, satisfaction & experience scores
Your impact is measured by clarity, service, and student momentum — not busywork.
What We’re Looking For
This role is ideal for someone who has:
✔ Experience in customer success, onboarding, or student support
✔ Strong communication and empathy skills
✔ Ability to explain processes clearly and patiently
✔ High attention to detail & organized workflow style
✔ Service-oriented mindset with genuine care for students
We’re looking for someone who loves helping people feel supported and empowered.
Requirements
• 2–4+ years experience in customer success, onboarding, or support roles
• Experience working in education, coaching, or online programs is a plus
• Excellent written communication skills (clear, concise, friendly tone)
• Strong problem-solving and troubleshooting ability
• Organized, proactive, and detail-driven
• Able to manage multiple student conversations at once
• Ownership mindset, integrity, and high level of responsibility
• Comfortable working in a fast-paced, student-focused environment
Chat support or onboarding experience is a strong plus.
Compensation
USD $1,000 – $2,000 + performance-based bonuses
Compensation grows alongside:
• onboarding completion rates
• student experience impact
• operational contribution
• value created for the program
Location
Hybrid / Remote
Occasional in-person collaboration in Dubai
Benefits
• Flexible PTO — results over hours
• Paid Maternity Leave
• Remote-first culture
• Performance-based career growth
• Meaningful mission & high-impact work
About CelMedia
CelMedia is one of the fastest-growing education & technology companies in the world, with over 70,000 students across 193 countries.
Our mission is to empower people through:
• education
• technology
• entrepreneurship
— so they can make more money and live better quality lives.
We teach people how to build businesses online, develop better philosophy, and create financial independence through digital marketing and entrepreneurship.
Join Us
If you’re passionate about helping students feel supported, confident, and set up for success from day one — we’d love to meet you.
Apply now and help us create world-class student experiences at scale.
