Overview
Customer Service Representative Jobs in Houston, TX at FF Inc
Title: Customer Service Representative
Company: FF Inc
Location: Houston, TX
Location: Houston, TX
About The Position
We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.
Key Responsibilities
- Greet customers and provide accurate, friendly assistance in person or over the phone
- Answer questions about products, services, policies, and account information
- Help resolve customer concerns and escalate issues when needed
- Process transactions, orders, payments, or account updates (based on company needs)
- Maintain a clean, organized workspace and uphold company service standards
- Document customer interactions in the CRM or system accurately
- Support team members with daily tasks, administrative duties, and customer follow-up
- Contribute to meeting service goals, quality standards, and team performance metrics
Qualifications
- Strong verbal communication and interpersonal skills
- Friendly, patient, and professional demeanor
- Ability to handle customer concerns with problem-solving and empathy
- Basic computer and data-entry skills
- Strong time-management and reliability — consistent attendance is essential
- Prior customer service, retail, call center, or hospitality experience is preferred but not required
- Ability to work a full-time schedule (40 hours per week)
What We Offer
- Competitive pay + bonus structure (if applicable)
- Comprehensive training to set you up for success
- Opportunities for advancement into senior roles
- Supportive, team-oriented environment
Who Thrives in This Role
This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you’re energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.
Skills: team collaboration,problem-solving skills,sales,ownership,tech-savvy,email communication,email,crm navigation,customer,calm demeanor,customer relationship management,tech-savviness,product knowledge,collaboration,communication skills,collaborative teamwork,basic,problem-solving,crm software,time management,technical troubleshooting,excellent communication skills,technology navigation,persuasion,solution-oriented demeanor,listening,customer relationship management (crm),sales orientation,computer proficiency,basic computer skills,teamwork,problem solving,customer engagement,relationship building,troubleshooting,persuasive conversations,active listening,relationship-building,crm systems,crm proficiency,communication,sales skills,basic computer proficiency,customer service,interpersonal skills,customer interaction,listening skills,persuasive conversation,adaptability,customer service skills,organization,computer skills,organizing operations,organizational skills
