Overview
Customer Service Representative Jobs in Florida, United States at SoTalent
Title: Customer Service Representative
Company: SoTalent
Location: Florida, United States
Job Title: Automotive Customer Service Representative
Location: Fully Remote – United States
Type: Full Time
Our client is seeking a dedicated Customer Service Representative who excels at addressing a wide range of customer questions, challenges, and requests with creativity and professionalism. This role involves engaging with customers across multiple communication channels while ensuring each interaction reflects patience, clarity, and problem‑solving excellence.
Primary Responsibilities
- Communicate with customers through phone, email, chat, or social platforms to assist with inquiries and concerns.
- Manage difficult interactions with composure and work toward effective resolution.
- Forward conversations to higher support levels when an escalation is required.
- Assist with service-related needs, including processing payments when applicable.
- Document all interaction details accurately for internal tracking and reporting.
- Provide constructive insights regarding recurring call trends or issues.
- Recommend products or services when appropriate.
- Represent the brand with confidence, positivity, and a commitment to exceptional service.
Required Qualifications
- High school diploma or equivalent.
- At least six months of experience in a customer-facing role.
- Minimum age of 18.
- Ability to type 25+ words per minute.
- Comfortable navigating desktop systems, especially Windows-based tools.
- Prior experience in customer service or sales is preferred.
- A college degree is beneficial but not mandatory.
Core Competencies
Process-Oriented
Ability to follow established procedures consistently while maintaining a customer-first approach.
Team Collaboration
Works well with colleagues, leadership, and support teams to resolve customer issues and meet performance targets.
Communication Skills
Strong listening, verbal, and written communication abilities, supported by analytical thinking.
Organization & Problem Solving
Effectively manages time, tasks, and complex issues with structured, thoughtful solutions.
Emotional Intelligence
Maintains focus under pressure and prioritizes tasks efficiently.
Adaptability
Open to feedback, changing guidelines, and structured scheduling with varied shifts.
Critical Thinking
Quickly evaluates customer concerns to make sound and informed decisions.
Customer-Centric Approach
Proactively seeks solutions that enhance the overall customer experience.
Work‑From‑Home Requirements
Internet Specifications:
- Minimum download speed: 25 Mbps
- Minimum upload speed: 10 Mbps
- Connection must have no packet loss and a ping below 50 ms
- Not compatible with: Satellite, mobile hotspots (3G/4G/5G), P2P, or VPN-based connections
- Proof of internet speed is required
Environment:
- A private, quiet, and distraction-free workspace suitable for customer interactions
