Overview
Customer Service Representative Jobs in San Antonio, TX at Sunline Global, Inc.
Title: Customer Service Representative
Company: Sunline Global, Inc.
Location: San Antonio, TX
Company Description
Sunline Global, Inc. is a leading asset-based logistics company with over 30 years of experience specializing in flatbed shipping solutions. Utilizing a fleet of advanced flatbed trucks and trailers, the company delivers a wide range of products and materials across local, regional, and long-haul routes. Sunline is an industry leader in cross-border transportation to Mexico and Canada, offering expertise in navigating customs requirements and documentation. By combining an extensive partner network and advanced technology, Sunline provides tailored logistics solutions that emphasize customer satisfaction, safety, and innovation.
Role Description
Joining Sunline as a Customer Service Representative means stepping into a high-impact role at the center of our customers’ operations. You are not just supporting shipments— you are driving confidence, clarity, and consistency for the people who trust us to deliver.
You will own the day-to-day execution of your accounts, serve as the primary point of contact, and represent Sunline with professionalism and purpose. Your focus is simple: build trust, strengthen relationships, and create a seamless experience from pickup to delivery.
If you are energized by problem-solving, communication, and creating exceptional customer experiences, this role is built for you.
What You’ll Own
- Act as the primary point of contact for assigned customers, delivering timely, clear, and professional communication
- Provide accurate updates on shipment status, including tracking, delays, and transit expectations
- Build strong relationships by understanding customer needs, preferences, and priorities
- Coordinate shipments by planning routes, aligning resources, and ensuring execution
- Partner with internal teams to keep operations running smoothly and efficiently
- Manage documentation for international shipments, including customs and compliance requirements
- Anticipate issues before they arise and resolve challenges quickly when they do
- Communicate confidently with customers and internal stakeholders to drive solutions
- Track performance and identify opportunities to improve service and efficiency
What You Bring
- Clear and confident communication across phone, email, and internal systems
- Strong attention to detail with a commitment to accuracy and follow-through
- Ability to manage multiple priorities in a fast-paced environment
- A proactive mindset—you don’t wait for problems, you get ahead of them
- Resourcefulness and ownership in solving challenges
- A customer-first approach grounded in empathy and professionalism
- Comfort working both independently and as part of a team
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Bachelor’s degree required
- Bilingual (English/Spanish) preferred
Why Sunline?
Join a vibrant, dynamic work environment that encourages collaboration and innovation. Benefit from learning opportunities with peers and managers who are invested in your success. Enjoy comprehensive health insurance coverage, including medical, dental, and vision plans, as well as a 401(k) retirement plan. Take advantage of paid time off (PTO) to recharge and maintain a healthy work-life balance. Access opportunities for personal and professional development, with a clear path for promotion from within.
Benefits
- 401(k) + company match
- Medical, dental, and vision insurance
- Paid time off (PTO)
- Paid parental leave
