Overview
Customer Service Representative Jobs in Gloucester, England, United Kingdom at RHM Telecommunications Ltd
Title: Customer Service Representative
Company: RHM Telecommunications Ltd
Location: Gloucester, England, United Kingdom
Company Description
RHM Telecommunications Ltd, established in 1992, provides businesses across the UK with cutting-edge telephone systems, calls and lines, mobiles, and internet access. As a privately owned company, we pride ourselves on delivering a customer service-driven approach backed by a dedicated and accountable team. With high-level accreditations as a Gamma Platinum and Zyxel Silver Partner, RHM ensures reliable support and service for our clients. We specialize in assisting businesses in optimizing their telecommunications systems, often identifying opportunities for cost reduction and improvement.
Role Description
We are seeking a full-time Customer Service Representative to provide exceptional support and assistance to our customers. This hybrid role is based in Gloucester but offers flexibility for some remote work. Day-to-day responsibilities include resolving customer inquiries, ensuring customer satisfaction, managing customer accounts, and maintaining a high level of professionalism in all interactions. You will serve as a key point of contact for addressing and enhancing customer experiences.
Qualifications
- Proficiency in Customer Service and providing Customer Support
- Commitment to delivering excellent Customer Satisfaction and positive Customer Experience
- Strong problem-solving, communication, and interpersonal skills
- Ability to work independently and collaboratively in a hybrid work environment
- Prior experience in a customer-facing role is a plus
- Familiarity with telecommunications, internet services, or related fields is desirable
- Proficient in using customer management systems or CRM tools
