Overview
Customer Service Representative Jobs in Copenhagen Metropolitan Area at KEVIN.MURPHY
Title: Customer Service Representative
Company: KEVIN.MURPHY
Location: Copenhagen Metropolitan Area
“Don’t be a split end—join our team and let's make magic happen!”
“We're all about curling up with success. Come join our creative crew!”
“Life isn’t perfect, but your hair can be! Join us and let’s create beautiful hair together.”
“Brush off the competition and style your career with us!”
Now that we've had some pun, Let’s discuss what makes this opportunity a great fit for you.
About KEVIN.MURPHY Group:
THE CHOICES WE MAKE reflects KEVIN.MURPHY Group’s ongoing commitment to driving positive change for both people and the planet. We are dedicated to creating a future where product quality, performance, and cutting-edge innovation in professional haircare elevate lives and help regenerate the planet. KEVIN.MURPHY Group produces high-end salon products recognised for their advanced formulation and environmental responsibility. With a presence in over 65 countries and a global team of more than 300 passionate professionals, our brands include KEVIN.MURPHY, KEVIN.MURPHY Canada East, KEVIN.MURPHY France, KEVIN.MURPHY Germany, KEVIN.MURPHY Mid Atlantic, and Showpony.
Position Overview
This role is at the core of the commercial organization’s operations, acting as the main point of contact for distributors and ensuring the accurate and seamless execution of the order-to-invoice process. The ideal candidate is highly detail-oriented, proficient in working with ERP systems, and possesses strong communication skills to collaborate effectively across Supply, Sales, Marketing, Finance, IT, and Regulatory teams. Success in this role requires the ability to remain responsive, organized, and composed in a fast-paced, high-volume environment.
Top 5 Priorities for this role
1. Maintain visibility & ownership of all sales orders
2. Provide excellent service to our distributors
3. Foster close collaboration with Supply, Sales, Marketing, Finance, IT, and Regulatory teams.
4. Develop a strong understanding of the company’s operations, processes, and product portfolio.
5. Adaptability in a fast-paced environment
Key Responsibilities:
- Manage daily sales orders, including pre-orders for our campaigns
- Issue final invoices and credit notes related to distributor / internal orders
- Manage customer complaints related to shipment discrepancies or damage during transport
- Respond promptly to daily distributor inquiries via e-mail or phone
- Collaborate closely with the warehouse regarding customer orders, inventory, and shipments.
- Maintain accurate SKU-level data within the ERP system to support seamless operations.
- Play an active role in the warehouse transition project.
- Prepare reports, documentation, and correspondence as requested by the Customer Service Manager.
- Other related duties as assigned
Education and Experience:
- Bachelor’s degree in Business Administration or similar preferred
- 1-2 years’ experience in a similar role preferred
- Proficiency in MS Office: Excel, Word, Outlook is required
- Proficiency with Microsoft Dynamics or a similar ERP system is an advantage
- Well-organized, with the ability to prioritize tasks effectively
- Flexible with working hours
- Ability to communicate clearly
- Ability to work independently as well as working in a team
- Curiosity and growth mindset & an Entrepreneurial spirit.
Benefits That Support You and Your Growth:
- Enjoy physical activities like boxing, yoga, winter swimming, and even the chance to join the local sauna club.
- Frequent office events and gatherings to connect with your team.
- Favorable benefits like Company-paid pension and private health insurance.
- Supplied yummy lunches, snacks, and office breakfasts – because we believe in fueling our team well
- Generous product perks to keep you glowing and feeling your best.
If you’ve made it this far, it means you either enjoy the way we write our job ads—or you’re genuinely curious. Either way, why not take the next step? Hair-y on over and apply!
We review applications on a rolling basis, so we encourage you to send yours in sooner rather than later as we’re eager to fill this position as quickly as possible. Rest assured, all applications will be handled with complete confidentiality.
We can’t wait to hear from you!
