Overview
Customer Service Representative Jobs in Houston, TX at CNSide Diagnostics
Title: Customer Service Representative
Company: CNSide Diagnostics
Location: Houston, TX
Position Title: Customer Service Representative
Reports to: Director, Customer Support
Company Background:
CNSide Diagnostics, a subsidiary of Plus Therapeutics, Inc., develops advanced diagnostic tests, including CNSide, to improve patient outcomes, and we invite candidates to contribute to meaningful healthcare advancements.
Role:
We are seeking a highly organized and detail-oriented Customer Service Representative whose work directly supports healthcare providers, emphasizing the vital role they play in patient care and clinical success.
This is not a traditional call center role — it requires strong operational thinking, follow-through, and the ability to manage multiple systems and workflows simultaneously.
Responsibilities:
- Support provider clients following onboarding by ensuring successful system access and ongoing use
- Set up and maintain client and user accounts across internal systems
- Respond to provider inquiries and resolve issues in a timely and professional manner
- Investigate and resolve discrepancies related to patient orders and submissions
- Coordinate internally to ensure timely kit distribution and operational readiness
- Proactively follow up on outstanding requests, missing information, and client questions
- Support provider portal adoption by troubleshooting issues and guiding users
- Track and report on provider usage and engagement trends
- Maintain accurate documentation of all activities and communications
Qualifications:
- Bachelor’s degree preferred but not required; equivalent experience considered
- 2+ years in customer support, client services, or operations
- Experience in healthcare, biotech, diagnostics, therapeutics, high-growth startup environment, or lab environments preferred
- Experience working with CRM or ticketing systems (e.g., HubSpot or similar)
- Experience managing data across multiple platforms
Requirements:
- Strong attention to detail — accuracy is critical in this role
- Excellent organizational and time management skills
- Ability to manage multiple tasks and systems without dropping details
- Clear and professional written and verbal communication
- Strong problem-solving skills and ability to work independently
- Ability to follow structured workflows while adapting to changing priorities
Technical Skills:
Experience with or ability to quickly learn:
- LIMS systems (e.g., LigoLab or similar)
- CRM platforms (e.g., HubSpot)
- Communication tools (email, phone systems, internal messaging platforms)
- Task/project management tools
Plus Therapeutics, Inc., and CNSide Diagnostics are committed to fostering an inclusive environment and are Equal Employment Opportunity/Affirmative Action employers – welcoming applicants from all backgrounds to join our team.
