Overview
Customer Service Representative Jobs in Toronto, Ontario, Canada at Picadilly Canada
Title: Customer Service Representative
Company: Picadilly Canada
Location: Toronto, Ontario, Canada
Customer Service Associate – Wholesale Apparel
Picadilly Fashions Canada
Picadilly Fashions Canada is seeking an organized, detail-oriented, and proactive Customer Service Associate to join our growing team.
We are a fast-paced women’s fashion wholesaler serving retailers across North America and international markets. This position is ideal for someone with experience in wholesale apparel, fashion distribution, or a similar order-processing environment who thrives on multitasking, communication, and operational accuracy.
Key Responsibilities
Process and manage customer orders from entry through shipment
Coordinate all aspects of order fulfillment, shipping, and logistics
Prepare shipping documentation and labels for various courier and freight providers
Schedule pickups and monitor shipments with carriers such as UPS, FedEx, Purolator, and freight companies
Communicate with customers, sales representatives, warehouses, and internal departments regarding orders, inventory, delivery timelines, and backorders
Review orders for pricing, availability, credit holds, and shipping requirements
Assist with routing, export documentation, and special customer compliance requirements
Resolve customer inquiries, shipment issues, shortages, and discrepancies professionally and efficiently
Maintain accurate customer records, shipping notes, and order documentation
Support the accounting and warehouse teams with order-related follow-up and coordination
Qualifications
Experience in wholesale apparel, fashion, distribution, or a similar B2B order-processing environment
Strong understanding of customer service operations and logistics coordination
Experience using courier portals and shipping systems
Excellent organizational and multitasking abilities
Strong communication and problem-solving skills
High attention to detail and accuracy
Proficient with Microsoft Outlook and Excel
Experience with ERP/order management systems is an asset
Ability to work efficiently in a fast-paced team environment
What We Offer
Stable, long-term opportunity with an established fashion company
Collaborative and supportive team environment
Opportunity to grow within the organization
Competitive compensation based on experience
If you are dependable, organized, and enjoy being part of a dynamic apparel business, we would love to hear from you.
Please submit your resume and relevant experience for consideration.
