Overview
Customer Service Representative Jobs in Brazil at Influx
Title: Customer Service Representative
Company: Influx
Location: Brazil
Do you have experience working with e-commerce platforms, the retail industry, or fashion brands, along with hands-on exposure to CRM tools? If so, we’d love to hear from you.
Join us in supporting our newest client, a leading online women’s fashion retailer renowned for its thoughtfully curated collections and diverse range of stylish clothing and accessories. This partnership offers an exciting opportunity to collaborate with a fast-growing, dynamic e-commerce brand at the forefront of online retail.
Our client specializes in on-trend designs and modern tailoring. Every order is thoughtfully designed, created, and packaged by women who are passionate about empowering women—making this more than just a role, but a chance to be part of a purpose-driven brand.
We are hiring on a rolling basis, with a start date of 15th May 2026
What We Are Looking For
- A strong appreciation for, or hands-on experience with, diverse fashion trends
- Experience working with e-commerce platforms
- Familiarity with CRM tools such as Gorgias and Gorgias AI, or similar customer support software
- Experience using Shopify
- Proven experience providing email-based customer support
- Excellent written and verbal communication skills
- Strong problem-solving abilities, with the capacity to troubleshoot and resolve customer queries efficiently
- Ability to work independently as well as collaborate effectively within a team environment
- Openness to feedback to ensure the delivery of a high-quality customer service experience
- Confidence in navigating the competitive fashion and e-commerce landscape
- Passion for staying up to date with fashion trends, fabrics, and production processes
- Polite, professional demeanor with excellent interpersonal skills
- Proactive mindset with the ability to think creatively and solve problems quickly
- Strong time management and organizational skills, with the ability to work independently
- Capacity to resolve 10–15 customer tickets per hour
- Proven track record of maintaining a minimum 90% quality score
Equipment Requirements (bring your own device)
- Minimum 50 Mbps internet connection
- Minimum 8GB RAM – Intel i5 10th gen
- Quiet working environment
- Noise-canceling headset
- No desktops
- No Chromebook, no LINUX
Benefits
- Performance has its benefits within our Reward and Recognition Program – Club 90
- Work from home-no commute
