Overview
Customer Service Representative Jobs in North Bethesda, MD at Robert Half
Title: Customer Service Representative
Company: Robert Half
Location: North Bethesda, MD
We are looking for a Customer Service Representative to join our team in North Bethesda, Maryland in a Contract to permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate and up to date. The person in this position will support customers across phone and email channels while delivering timely, attentive service and maintaining strong attention to detail.
Responsibilities:
• Respond to incoming customer inquiries by phone and email with accuracy and a service-focused approach.
• Handle a steady volume of inbound and outbound calls to assist with questions, updates, and issue resolution.
• Enter customer orders into internal systems and verify details to ensure complete and accurate processing.
• Provide clear information on products, order status, and general service-related matters to support a positive customer experience.
• Document customer interactions, requests, and follow-up needs to maintain organized service records.
• Coordinate with internal teams when needed to resolve customer concerns and keep requests moving efficiently.
• Follow established service procedures and communication standards while managing multiple priorities throughout the day.
• Previous experience in a customer service or call center environment.
• Ability to manage inbound and outbound calls in an efficient and accurate manner.
• Experience with order entry and maintaining accurate customer information.
• Strong written communication skills for handling customer emails and related correspondence.
• Comfortable working in a fast-paced setting while balancing accuracy and responsiveness.
• Solid problem-solving skills and a consistent customer-first mindset.
• Proficiency with basic computer systems and the ability to learn new tools quickly.
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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