Overview
Customer Service Representative Jobs in Cairo, Egypt at DrugLift
Title: Customer Service Representative
Company: DrugLift
Location: Cairo, Egypt
About Druglift
Druglift is a leading healthcare logistics and patient support company serving pharmacies throughout the United States. Our mission is to provide exceptional customer service and ensure patients receive their medications safely and on time.
Position Overview
We are seeking dedicated and professional Customer Service Representatives to join our growing team. The ideal candidate will be responsible for handling inbound and outbound calls, assisting pharmacies and patients, resolving issues, and ensuring an excellent customer experience.
Responsibilities
- Answer inbound calls from pharmacies, patients, and drivers.
- Make outbound calls when necessary to provide updates and resolve issues.
- Assist customers with delivery inquiries, scheduling, and general support.
- Document all interactions accurately within company systems.
- Resolve customer concerns professionally and efficiently.
- Coordinate with internal departments to ensure timely issue resolution.
- Maintain high levels of customer satisfaction.
- Follow company procedures and quality standards.
Requirements
- Excellent English communication skills (spoken and written).
- Strong customer service and problem-solving abilities.
- Ability to remain professional under pressure.
- Basic computer skills and ability to multitask.
- Previous call center or customer service experience is preferred but not required.
- Strong attendance and punctuality.
