Overview
Customer Service Representative Jobs in Kathmandu, Bāgmatī, Nepal at BRANDHOUSE NEPAL
Title: Customer Service Representative
Company: BRANDHOUSE NEPAL
Location: Kathmandu, Bāgmatī, Nepal
Company Description Brandhouse Nepal (House-of-brands) is dedicated to inspiring and empowering youth fashion culture, with a strong focus on sport and sneaker communities. Through a combination of leading brands and passionate team members, the company delivers unique customer experiences centered on self-expression and style. Headquartered in Kathmandu, with additional offices in Jawlakhel, Lalitpur, Brandhouse Nepal operates with a collaborative, high-performance culture. The company believes that everyone is a leader and provides tools, resources, and support to help team members grow their capabilities and build meaningful careers. This commitment to people, leadership, and culture drives Brandhouse Nepal’s ongoing success and reputation as a great place to work.
Role Description This is a full-time, on-site Customer Service Representative role based in Kathmandu. The Customer Service Representative will interact with customers in-store, online, and by phone to handle inquiries, assist with product information, and resolve issues in a timely and professional manner. Responsibilities include guiding customers through product selections, processing orders and returns, managing complaints, and ensuring a positive overall customer experience aligned with the brand’s values. The role involves maintaining accurate records of customer interactions, collaborating with sales and operations teams, and providing feedback on recurring issues to help improve processes. The Customer Service Representative will also support store events and promotional activities, and contribute to a welcoming and inclusive environment for all customers.
Qualifications
- Strong customer-facing skills, including experience in Customer Service, Customer Support, and Customer Service Representative roles.
- Ability to enhance Customer Satisfaction and deliver a consistent, positive Customer Experience across multiple channels.
- Clear and professional communication skills in spoken and written English and Nepali.
- Comfort working in a fast-paced retail environment with strong problem-solving and conflict-resolution abilities.
- Basic computer proficiency and familiarity with point-of-sale, messaging, or CRM systems.
- Team-oriented mindset, reliability, and a customer-first attitude; prior experience in fashion, retail, or lifestyle brands is an advantage.
- Minimum high school diploma or equivalent; additional training or education in business, communications, or related fields is a plus.
