Overview
Customer Service Representative Jobs in City of Cape Town, Western Cape, South Africa at ABC Worldwide (AKA BRIP Careers Worldwide)
Title: Customer Service Representative
Company: ABC Worldwide (AKA BRIP Careers Worldwide)
Location: City of Cape Town, Western Cape, South Africa
We are seeking a dedicated Customer Support Representative to join our team and deliver exceptional support experiences to our customers. In this role, you will serve as the primary point of contact for customer inquiries, complaints, and servicerequests across multiplecommunication channels. You will work to resolveissues efficiently while maintaining a positive, professional demeanor that reflects our company's commitment to customer satisfaction.
As a Customer Service Agent, you will contribute to our organization's success by building strong customer relationships, identifying opportunities for improvement, and collaborating with internal teams to ensure seamless service delivery. This position offers excellent opportunities for professional growth and skill development in a customer-focused environment.
The ideal candidatewill report to the Team Leader or Manager and work closelywith operations teams to provide comprehensive customer care.
Minimum Criteria
Grade 12 or equivalent (NQF 4) with maths and English as a passedsubject (tertiary qualification advantageous)
Minimum 6+ months of customerservice experience in retail, hospitality, or call centerenvironment High level of English Proficiency (Verbal and Written)
Excellent verbal and written communication skills with clear articulation and professional Englishaccent neutrality tone
Computer literate Criminal Clearance South African Citizen
Availability – as soon as possible
What We Offer
Compensation Package based on experience
Shift Allowance
Transport (Office to home)
Professional Development and Career Growth
Comprehensive training program covering products, systems, and customer service best practices Ongoing professional development opportunities and skills training
Clear career progression paths to senior customer service roles, team leadership, or specialized positions Supportive team environment with collaborative culture
Modern customer service center with updated technology and equipment
Hours of Work
Rotational shifts
Monday to Friday between13h00 – 03h00 (am) Saturdays from 14h00 – 23h00
Sundays- Close
