Overview
Customer Service Representative Jobs in English, IA at Digital Executive
Title: Customer Service Representative
Company: Digital Executive
Location: English, IA
Description
We are hiring a part-time Customer Service Representative to support patients through medical bill negotiation. This role is client-facing and process-driven: you’ll be responsible for following up with inbound leads, understanding patient needs, and working directly with hospitals or provider billing departments to negotiate reduced balances or payment terms. This is not just a support role, you need to be comfortable on the phone, asking the right questions, and pushing conversations forward to a resolution. Part-time. Fully remote. Must be ENGLISH- SPEAKING.
Hours: 20 hours a week. Flexible within 9am–5pm CST.
Salary: $900/mo
Key Responsibilities
- Follow up with inbound leads submitted through the website (via HubSpot).
- Review and complete patient information inside HubSpot.
- Call patients to understand their situation and goals (settlement, payment plan, etc.).
- Guide conversations to uncover what the patient is realistically trying to achieve.
- Contact hospital and provider billing departments to negotiate balances on behalf of patients.
- Handle back-and-forth communication between patients and providers until a resolution is reached.
- Close out negotiations and accurately document final outcomes in the CRM.
- Keep all records organized and up to date throughout the process.
- Follow call guidelines while still being able to think on your feet.
Key Qualifications
- 2+ years of experience in customer service, sales, or a call-based role.
- Strong English communication skills (clear, confident, and professional on the phone).
- Comfortable handling sensitive conversations with patients and providers.
- Highly organized and detail-oriented when managing multiple cases.
- Experience using a CRM (HubSpot preferred).
- Ability to follow a process while still adapting to different scenarios.
- Must own and be able to use a working computer with high-speed internet.
- MUST BE ENGLISH-SPEAKING.
Nice To Have
- Background in medical billing, healthcare administration, or insurance.
- Experience negotiating or handling payment-related conversations.
- Sales experience (helpful for driving conversations and outcomes).
