Overview
Customer Service Representative ( B2 – C1 ) Jobs in Qesm El Maadi, Cairo, Egypt at PT Of The City
Title: Customer Service Representative ( B2 – C1 )
Company: PT Of The City
Location: Qesm El Maadi, Cairo, Egypt
Company Description
PT of the City, founded in 2020 by Dr. Mahmoud, is a leading physical therapy network with over 30 locations across New York City. Committed to evidence-based practices and a patient-first philosophy, the organization eliminates barriers to recovery through its focus on accessibility and high-quality care. Offering same-day appointments and personalized treatment plans, PT of the City specializes in ensuring optimal outcomes for all patients. By combining professional expertise with a community-centered approach, the company delivers superior rehabilitative services to the people of New York City.
Role Description
We are seeking a highly professional and motivated Customer Service Representative to join our team at PT of the City. This full-time, on-site position is based in Qesm El Maadi. The role involves addressing customer inquiries, resolving issues promptly, and ensuring a high level of customer satisfaction. You will also support patients by coordinating appointment scheduling, resolving concerns, and delivering an outstanding overall customer experience through courteous communication and problem-solving.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Proven ability to enhance Customer Experience
- Commitment to providing high-quality service to ensure Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, patient-centered environment
- Problem-solving abilities and attention to detail
- Prior experience in the healthcare or service industry is a plus
- Proficiency in English (B2 – C1 level) is required
