Overview
Customer Service Representative – Billing II Jobs in United States at RemoteHunter
Title: Customer Service Representative – Billing II
Company: RemoteHunter
Location: United States
1. About Our Client:
This organization operates within the healthcare industry, focusing on providing members with the information necessary to make informed health decisions and access appropriate care promptly. It addresses the challenge of navigating complex health care plans and aims to deliver compassionate, empathetic support at scale through a nationwide call center.
2. About the Opportunity:
The Customer Service Representative – Billing II plays a crucial role in assisting members by delivering clear guidance and resolving escalated billing issues. This position directly impacts members'' understanding of their health care plans and access to care by providing support to a high volume of callers daily. The role is essential in simplifying complex health concerns and fostering positive customer experiences.
3. Responsibilities:
• Provide empathetic support and guidance to 50 to 70 callers daily regarding billing and health care plan inquiries.
• Resolve escalated customer issues with clarity and compassion.
• Manage communication through multiple channels including voice, mail, email, chat, and AI-related inquiries.
• Attend and complete a comprehensive training program including virtual instructor-led training and on-the-job training.
• Work assigned shifts between 8:30 AM and 8:00 PM ET, Monday through Friday, with occasional overtime as needed.
4. Requirements:
• Ability to work full-time, Monday to Friday, with 9-hour shifts including breaks.
• Availability to attend all training sessions during the initial 90-day period.
• Capacity to handle prolonged phone interactions and diverse communication styles.
• Skills to resolve complex healthcare billing issues clearly and calmly.
5. Pay Range and Compensation Package:
• Starting pay of $17.20+ per hour, dependent on skills, experience, education, training, and certifications.
• Eligibility for annual performance bonus compensation.
6. Benefits & Perks:
• Medical, dental, and vision insurance effective from day one for full-time employees working 30+ hours.
• Well-being programs including health assessments and mental health support.
• Paid vacation, health/flex time, and six holidays plus one additional day off.
• Financial coaching and services.
• 401(k) with company match up to 5% after 12 months.
• Employee stock purchase plan.
• Life and disability insurance with buy-up options.
• Flexible Spending Accounts.
• Education assistance programs.
• Career advancement opportunities.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.
