Overview
Customer Service Representative / Call Center Agent Jobs in New Cairo, Cairo, Egypt at Waves
Title: Customer Service Representative / Call Center Agent
Company: Waves
Location: New Cairo, Cairo, Egypt
📢 Exciting Job Opportunity in a Professional Work Environment!
🚀 Join Our Team as a Customer Service Representative / Call Center Agent
📍 Location: Cairo – Fifth Settlement
🌍 A professional work environment with global standards serving the Gulf market
Do you have strong communication skills and the ability to speak fluently in different Gulf dialects?
Are you looking for an opportunity to work with a professional team serving clients from Kuwait, Saudi Arabia, UAE, and Qatar?
If your answer is yes, we are looking for you to join Waves!
💼 Responsibilities:
✔️ Respond professionally and efficiently to customer inquiries via phone, email, and chat platforms.
✔️ Ability to understand and communicate in various Gulf dialects to ensure an exceptional customer experience.
✔️ Provide quick and effective solutions to issues, ensuring the highest levels of customer satisfaction.
✔️ Follow up on customer requests and complaints to ensure timely resolution.
✔️ Collaborate with the team to deliver high-quality service that meets Gulf market standards.
📌 Requirements:
🗣Preference will be given to candidates with experience in organizations that own and operate digital or
mobile applications.
🎓 Bachelor’s degree in Business Administration or any related field.
🗣 Fluency in Arabic, with the ability to speak and understand Gulf dialects.
🗣 Proficiency in English, both spoken and written.
📞 Minimum of 3 years’ experience in customer service or call centers at large companies or institutions, preferably serving Gulf clients.
💻 Strong proficiency in Microsoft Office and Customer Relationship Management (CRM) systems.
💡 Ability to work under pressure and solve problems efficiently and effectively.
🌟 Personal Skills:
- Excellent communication skills with the ability to build positive relationships with customers.
- Patience and tact in dealing with various types of customers and situations.
- Analytical thinking with the ability to make quick and appropriate decisions.
- Effective listening skills to accurately understand customer needs.
- Time management and prioritization skills to ensure tasks are completed within deadlines.
- Team spirit and cooperation to achieve departmental and company goals.
- Flexibility and adaptability to changing work environments and urgent requirements.
📩 Be part of our team now!
Send your CV to: [email protected] Or apply via LinkedIn.
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